Warranty
A warranty that backs it up
Our window films carry a lifetime warranty for residential applications and a 10-year warranty for commercial applications — with simplified claims handled by our team.
We stand behind the quality of our products and workmanship. Here’s what our warranty coverage looks like, how to look after your window film and coverings, and how to make a claim if you ever need to.
Residential window film
Window film installed in homes and condos is covered by a lifetime warranty.
Commercial window film
Window film installed in offices, retail and other commercial properties is covered for 10 years.
Warranty coverage may vary depending on the specific product selected. Our team provides complete warranty details in writing before your project begins.
What the film warranty is designed to cover
Window film warranties protect against defects in the film itself, such as:
- Peeling, cracking or crazing of the film
- Delamination or adhesive failure
- Bubbling that appears after the film has fully cured
- Discolouration of the film
What isn’t covered
- Scratches, nicks, impact damage or vandalism
- Damage caused by abrasive pads, razor blades or ammonia-based cleaners
- Normal curing effects in the first weeks after installation, such as light haze or small water pockets
- Glass breakage or window seal failure from causes unrelated to the film
Blinds & shades
Our zebra blinds and roller shades are covered by their manufacturers’ warranties, which vary by product, fabric and motor system. We’ll give you the details for your specific products with your quote, and we’ll help you with any claim.
Simplified warranty claims
If something isn’t right, you deal with us — not a call centre.
- 01
Get in touch
Call +1 (647) 921-4383 or email info@primewindowcoverings.ca with your name, the installation address and roughly when the work was done.
- 02
Send a few photos
Photos of the issue help us understand it quickly — often before anyone needs to visit.
- 03
We handle the rest
We review it, arrange an inspection if needed, and coordinate with the manufacturer on your behalf — no chasing paperwork.
Caring for your window film
- Wait about 30 days before cleaning new film so it can fully cure (longer in cold weather).
- Clean with a soft cloth, sponge or squeegee and a mild, ammonia-free glass cleaner or soapy water.
- Never use abrasive pads, scrapers or razor blades on the filmed side of the glass.
- Avoid sticking tape, decals or suction cups to the film.
Caring for your blinds & shades
- Dust regularly with a soft cloth or a vacuum’s soft-brush attachment.
- Spot-clean gently with mild soap and water where the fabric allows — test a hidden area first.
- Keep battery-powered motors charged so motorized shades run smoothly.
Questions about your warranty? Call +1 (647) 921-4383 or email info@primewindowcoverings.ca.
Ready for window film you can count on?
Get a free quote — with the film specification and warranty written on it.
Common questions
Warranty — common questions.
Prefer to talk it through? Call (647) 921-4383 — we’re happy to help.
What warranty do you provide on your products and installations?
We stand behind the quality of our products and workmanship. Our window films come with a 10-year warranty for commercial applications and a lifetime warranty for residential applications. Warranty coverage may vary depending on the specific product selected, and our team will provide complete details before your project begins.
How long do window films and window coverings last?
Our high-quality window films and custom window coverings are designed for long-lasting performance. With professional installation and proper care, they can maintain their appearance and functionality for many years.
Can window film be installed on existing windows?
Yes. In most cases, window film can be professionally installed on your existing residential or commercial glass without the need to replace your windows. It is a practical upgrade that enhances the performance of your current windows.